Features
Everything you need to run customer conversations
Aniro is the whole front door — omnichannel inbox, the Intelligence Engine, knowledge, campaigns, CRM, analytics and governance, working together as one platform.
Omnichannel inbox
Every channel in one shared inbox
WhatsApp, Instagram, Messenger, Telegram, SMS and web chat land in a single inbox your whole team works from — with assignments, notes, filters and full contact history.
- One place for every conversation
- Assign, filter, search and take notes
- Real-time updates across your team
Do you have the 2-bed still available?
WhatsAppCan I book a table for 6 on Friday?
InstagramWhat time do you close today?
MessengerNeed help with my order #4821
Web chatAI agents
AI that answers like your best rep
Train an AI agent on your business once. It replies instantly in any language, asks one question at a time, qualifies leads and knows when to bring in a human.
- Trained on your own knowledge
- Qualifies leads and updates records
- Hands off to your team with a summary
Knowledge base
Answers grounded in your business
Import your website, documents and FAQs. Aniro retrieves the right answer and cites its source — with separate internal and customer-safe knowledge.
- Websites, PDFs, documents and FAQs
- Retrieval with citations
- Internal vs customer-safe visibility
CRM & contacts
Know every customer
Every conversation builds a contact record — details, tags, lifecycle stage, owner and history — so nothing about a customer is ever lost.
- Contact profiles and history
- Tags and lifecycle stages
- Owners and lead status
Workflows & automation
Automate the repetitive work
Trigger replies, follow-ups, tag and lifecycle changes, assignments and escalations automatically — with business-hour rules so it always feels human.
- Triggers, conditions and actions
- Follow-up sequences
- Business-hour aware
Do you have the 2-bed still available?
WhatsAppCan I book a table for 6 on Friday?
InstagramWhat time do you close today?
MessengerNeed help with my order #4821
Web chatAnalytics
See what conversations earn
Track volume, response times, AI performance, handovers and conversion by channel and team — and export any view.
- Conversation and lead reporting
- AI vs human performance
- Channel and team breakdowns
The whole platform
Every capability, available today
Not a roadmap — this is what Aniro does the moment you sign up. Everything below is live.
Channels
Connect the channels your customers already use — every message in one inbox.
- WhatsApp. WhatsApp Cloud API with template messaging.
- Instagram. DMs, story replies and message requests.
- Messenger. Facebook Page conversations.
- Telegram. Bot-based Telegram messaging.
- SMS. Two-way SMS with delivery status.
- Web chat. An embeddable website chat widget.
Shared inbox & collaboration
One place your whole team works from, in real time.
- Unified inbox. Every channel and contact in a single, searchable inbox.
- Assignments & notes. Assign conversations, add private notes, @mention teammates.
- Human handoff. The AI hands over to a person with a full summary — and back again.
- Teams & routing. Route conversations to the right team by rule.
- Real-time sync. Live updates across desktop and mobile as messages arrive.
- Contact history. Full timeline of every conversation with each customer.
Intelligence Engine
The AI layer that makes Aniro understand — not just autocomplete.
- AI agents. Trained on your business; reply instantly in any language.
- Adaptive RAG. Retrieves the right knowledge and cites its source.
- Message understanding. Reads intent, sentiment and urgency on every message.
- Specialist routing. Switches to the right behaviour — pricing, booking, complaints.
- Customer memory. Remembers useful context about each customer.
- Tools & actions. Can take actions — with money-moving steps gated for human approval.
- Knows when unsure. Escalates to a human instead of guessing.
- AI quality supervisor. Every reply is safety-checked before it sends.
- Cost-aware routing. Uses the cheapest model that does the job well.
Multimodal understanding
Customers send more than text. Aniro understands it.
- Image understanding. Reads photos customers send — products, damage, items.
- Screenshots & documents. Understands screenshots and document images with OCR.
- Voice notes. Transcribes and understands voice messages.
- Language detection. Detects the customer’s language and replies in it.
Knowledge & learning
Grounded answers that stay accurate — and get better with human sign-off.
- Knowledge base. Import websites, PDFs, documents and FAQs.
- Internal vs customer-safe. Separate knowledge the AI can share from what it can’t.
- Freshness & versioning. Re-index changed sources; stale content is flagged.
- Conflict detection. Spots when two sources disagree, for human review.
- Human-approved learning. Nothing becomes trusted knowledge without a human approving it.
- Knowledge-gap review. Unanswered questions become a review queue with draft answers.
Campaigns & outbound
Reach customers proactively — compliantly.
- Broadcasts & campaigns. Send targeted campaigns to segments.
- WhatsApp templates. Create and submit templates to Meta from inside Aniro.
- SMS campaigns. Outbound SMS with opt-out handling.
- A/B testing. Test variants and compare performance.
- Throttling & pacing. Control send rate to protect deliverability.
- Unsubscribe & compliance. Built-in opt-out links and consent handling.
CRM & contacts
Every conversation builds a customer record.
- Contact profiles. Details, tags, lifecycle stage, owner and history.
- Saved segments. Rule-based AND/OR segments you can reuse.
- Bulk actions. Tag, assign and update contacts in bulk.
- Lead scoring. Score and prioritise the contacts most likely to convert.
Analytics & quality
See what conversations earn — and how well the AI performs.
- Reporting dashboards. Volume, response times, conversion by channel and team.
- AI vs human performance. Track AI resolution, escalation and handover rates.
- CSAT. Collect and report customer satisfaction.
- Scheduled reporting. Reports delivered on a schedule.
- AI observability. Cost, latency, confidence and model mix per agent.
Operations & governance
The controls that make Aniro safe to run your front office on.
- SLA automation. Targets, business hours, escalation and breach alerts.
- Routing rules. Send the right conversation to the right team automatically.
- Roles & permissions. A ten-level role model controls who can do what.
- Audit logging. Sensitive actions are recorded.
- Billing & AI credits. Self-serve plans, invoices and AI-credit top-ups.
- GDPR & data rights. Export and delete customer data on request.
- Guided onboarding. A step-by-step wizard from sign-up to first reply.
Start answering every customer today
Connect your first channel in about two minutes. Every message lands here — answered and organised.